When a person calls 911, they are usually experiencing one of the most terrifying moments of their life. Whether it's a medical emergency, fire, or police situation, the dispatcher is often the first person to speak to someone in distress. They provide calm, reassuring voices during the most chaotic times and help guide individuals through life-saving actions until help arrives.
The Dispatch Center at the Bloomfield Township Police Department (BTPD) would like to provide residents a few tips:
First, when you call 911 for help you will be asked a number of questions. Do not get frustrated. It is the job of dispatchers to gather as much information as possible to make sure that ensuing first responders have the clearest picture possible of the situation at hand. Per BTPD Dispatcher Amela Bader, “There’s a method to our process. Everything we do, every question we ask is for a reason.” Listen to dispatchers and help them during this initial assessment.
Second, provide dispatchers with the details of what is going on. Know that during the time that dispatchers are gathering information on your situation, they are simultaneously coordinating and sending help.
Third, if you are calling from a cell phone, dispatchers can ascertain your general location, however, they will need your help to provide or confirm your actual location. If you are unsure of the address, look around for street signs, markers, business, or a piece of mail.
Fourth, if you accidentally call 911, please stay on the line. Dispatchers need to confirm with you there is in fact no emergency.
And last, every 911 center in Michigan has the ability to receive texts to 911. Rule of thumb is CALL if you can, TEXT if you can’t!
If you have any questions, please call 248-433-7755 or Email BTPD.
Not 100% sure when to call 911? Watch When To Call 911 from the University of Detroit Mercy Physician Assistant Program.