Township change in hours designed to enhance service, cut
operating costs
Bloomfield Township begins a program of enhanced customer
service and operational cost cutting in July by expanding its
daily hours four days each week and closing on Fridays –
making it easier for residents to visit Township offices
before or after work.
Beginning July 7, Township offices will open an hour
earlier at 7:00 AM and close an hour later at 5:30 PM Monday
through Thursday. Police, Fire and Bloomfield Township Senior
Services offices will not be impacted by this change and will
retain their normal operating hours.
The initiative is in response to rising energy costs. A
similar change was made in the Police Department in 2007 where
patrol officers were placed on 12-hour shifts. The results
were positive and quantifiable with reductions evident in
overtime costs and increases logged in productivity. The
Clerk’s office already operates under expanded hours two days
each month. Residents are reminded that departments essential
to public safety like Police, Fire and the Department of
Public Works remain at the ready 24 hours a day, seven days a
week.
“Our employees are excited to be able to offer the public
increased access to Township offices and are very willing to
come in an hour early and stay an hour later,” said Township
Supervisor Dave Payne. “The program will benefit employees as
well but at the end of the day our number one priority is
customer service and that is what will drive our consideration
of this program going into the future.”
Residents can also take advantage of the Township’s
extensive service offerings on the web. By visiting
www.bloomfieldtwp.org, residents can access links to pay water
and tax bills, download various building forms and
applications, assessing information and even research Township
codes and ordinances.
“Moving to a four day week would not have been possible a
few years ago,” Payne said. “But the web allows us to offer
residents access to services and information at their
convenience day or night.”
The Bloomfield Township Board of Trustees approved the
four-day week/expanded hours initiative during their regular
meeting June 23.
The initiative is being implemented on a trial basis
through December. However, the Board will review the pros and
cons of the four-day week during their September 22
meeting. In deciding to take the proactive step to improve
residents’ access to the Township, cut costs and lead the way
in attempts to cut down the use of fossil fuels, the Township
also considered results from a Brigham Young University study
of a similar municipal program where productivity among
employees increased by a measurable 60 percent.
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Charter Township of Bloomfield
4200 Telegraph Road
P.O. Box 489
Bloomfield Hills, MI 48303-0489
248.433.7700
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