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Township change in hours designed to enhance service, cut operating costs

Bloomfield Township begins a program of enhanced customer service and operational cost cutting in July by expanding its daily hours four days each week and closing on Fridays – making it easier for residents to visit Township offices before or after work.

Beginning July 7, Township offices will open an hour earlier at 7:00 AM and close an hour later at 5:30 PM Monday through Thursday. Police, Fire and Bloomfield Township Senior Services offices will not be impacted by this change and will retain their normal operating hours. 

The initiative is in response to rising energy costs. A similar change was made in the Police Department in 2007 where patrol officers were placed on 12-hour shifts. The results were positive and quantifiable with reductions evident in overtime costs and increases logged in productivity. The Clerk’s office already operates under expanded hours two days each month. Residents are reminded that departments essential to public safety like Police, Fire and the Department of Public Works remain at the ready 24 hours a day, seven days a week.

“Our employees are excited to be able to offer the public increased access to Township offices and are very willing to come in an hour early and stay an hour later,” said Township Supervisor Dave Payne. “The program will benefit employees as well but at the end of the day our number one priority is customer service and that is what will drive our consideration of this program going into the future.”

Residents can also take advantage of the Township’s extensive service offerings on the web. By visiting www.bloomfieldtwp.org, residents can access links to pay water and tax bills, download various building forms and applications, assessing information and even research Township codes and ordinances.

“Moving to a four day week would not have been possible a few years ago,” Payne said. “But the web allows us to offer residents access to services and information at their convenience day or night.”

The Bloomfield Township Board of Trustees approved the four-day week/expanded hours initiative during their regular meeting June 23.

The initiative is being implemented on a trial basis through December. However, the Board will review the pros and cons of the four-day week during their September 22 meeting. In deciding to take the proactive step to improve residents’ access to the Township, cut costs and lead the way in attempts to cut down the use of fossil fuels, the Township also considered results from a Brigham Young University study of a similar municipal program where productivity among employees increased by a measurable 60 percent.

 

 

 

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Charter Township of Bloomfield
4200 Telegraph Road
P.O. Box 489
Bloomfield Hills, MI 48303-0489
248.433.7700

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