Bloomfield Township has a
consolidated dispatch center that handles all emergency and
non-emergency calls for service for Police, Fire and EMS in
the Township. The dispatch center is equipped with an enhanced
9-1-1 system, which enables the dispatcher to identify through
the computer system the phone number and address of a caller
using a landline from any home or business in the Township.
The communications staff consists of 12 dispatchers and one
dispatch supervisor. All are highly trained civilians ready to
answer your call 24 hours a day, 365 days a year. In addition
to their phone and radio duties the communications staff
handles routine questions and court-ordered PBTs (preliminary
breath tests) at the front desk, as well as after-hours water
and animal emergencies.
The staff in the communications center has the responsibility
of getting help to you quickly while ensuring the safety of
all responders. Each year the dispatch staff attends
continuing education and re-certification training approved
and mandated by the State 9-1-1 office. They are capable of
handling your questions and concerns and strive to provide the
highest quality service to the citizens who call.
1. When should I call 9-1-1?
You should call 9-1-1 when:
You are a witness to or a victim of a crime in progress
or one that has just occurred
If you witness or are involved in an injury accident
Experience or see someone having a medical emergency
If you see fire or smoke or any incident that is a
potentially dangerous situation
If you are in Bloomfield Township and dial 9-1-1 you will
reach the Bloomfield Township Police/Fire/EMS communications
center. If you need to report a crime or emergency in a
different city you may either dial that city’s police
department directly or dial 9-1-1 and Bloomfield Township
dispatch will transfer you to the correct jurisdiction.
2. When should I call the non-emergency number?
Do not call 9-1-1 if no person or property is in immediate
danger. You may call the non-emergency number if you need to
report something that occurred earlier that day, days before
or even weeks before, or if you need a report for insurance
purposes. The Township Police non-emergency number is
3. What is "enhanced" or E9-1-1?
Enhanced or E9-1-1 means that we have a link to the phone
company that provides both the address and the phone number
for the calling party, if you are calling from a landline
4. If you have my address and phone number why do you
ask for it?
Computers are wonderful but not infallible. Mistakes can be
made, so we ask questions to make sure we have the correct
information. Sometimes people call from a neighbor’s house; we
do not want to send help to the wrong address.
5. Why do you ask so many questions when I call?
It may seem like we are wasting time, but we follow a
proven set of important questions designed to provide
emergency responders with the information they need to prepare
for the call and respond. The more information we have the
more quickly and efficiently we can help you.
6. Why do I have to stay on the phone?
We keep you on the phone so that you can assist by telling
us what is going on or if there has been a change in the
situation or location of the incident. Sometimes we keep you
on the phone so that we can give you instructions on how to
help the victim until help arrives. Staying on the phone with
us does not delay the response of police or fire units.
7. What happens if I call 9-1-1 accidentally?
Stay on the phone until the dispatcher answers and then
explain what happened. If you hang up the dispatcher will try
to call you back to verify that you do not have an emergency
and if we cannot reach you a police officer will be dispatched
to the house or business to confirm that everyone is ok.
8. Can I test 9-1-1?
Yes. Call our non-emergency number, 248.433.7755, and ask
if you can test. There are times when the dispatch center is
too busy to allow testing. Do not dial 9-1-1 and tell
us that you are testing the system. If you dial 9-1-1 without
asking to test first we will have to send an officer to your
house to verify that you do not have an emergency. This is a
waste of time and resources.
9. What happens when I call 9-1-1 from my cell phone?
If you are in Bloomfield Township and you dial 9-1-1 from
your cell phone your call should ring into the
Bloomfield Township dispatch center. If you are in any other
city it goes to the closest 9-1-1 center based on the
receiving cell tower location. Cellular telephones do not
provide the same type of information to the dispatchers that
landline phones do. Depending on the technology used by your
cell provider and the age of your phone we may have an
approximate location for the caller based on latitude and
longitude or we may only have the address of the cell tower
that received your call. This is why you must stay on the line
and be prepared to give the dispatcher your location.
10. Can I send a text message to 9-1-1?
No. The Bloomfield Township dispatch center, like virtually
all other dispatch centers, cannot receive text messages.
11. Can I still call 9-1-1 if I have a VoIP phone?
If you have VoIP (Voice Over Internet Protocol) service
like Comcast, Vonage or Magic Jack you may not be able to
access 9-1-1 in the traditional way. VoIP calls may not
connect to your local dispatch center; they may route to a
central answering point (possibly out of state) not staffed by
trained 9-1-1 dispatchers. The calls may be routed to
non-emergency administrative lines that will not display your
phone number or location information. The call may be
correctly routed to an E911 line and still not display the
phone number and location information. Your VoIP phone may not
work during a power outage or if the Internet is down. If you
travel to another city or state, you must call your VoIP
provider and update your location information in order for
your 9-1-1 calls to be properly routed.
12. Can I call 9-1-1 using a TTY or TDD?
Yes. The Bloomfield Township E9-1-1 system is TTY or TDD
compatible for those who are speech or hearing impaired.
Helpful tips for using police and dispatch services:
1. Post directions to your home near each phone so they are
available for anyone who needs to call for police or fire
assistance. Include the address, telephone number and
homeowner’s name. Post your address clearly and prominently on
your mailbox and on your house. This will help emergency
responders find the correct location quickly.
2. Old or unused cell phones are not toys and should never
be given to a child to play with. The FCC mandates that any
cell phone, whether it has current service or not, still be
able to dial 9-1-1.
3. Help us help you. Listen and answer all the dispatcher’s
questions. We understand that staying calm during an emergency
is very difficult, yet it is one of the most important things
that you can do. Call the police as soon as you see something
out of line, as it is much easier to investigate suspicious
people or vehicles when they are still in the area.
4. Teach your children how to call 9-1-1. Make sure they
know their address, phone number, name and the names of their
parents. Instruct them to stay on the phone and answer all the
dispatcher’s questions until they are told to hang up by the
5. Prank calls to 9-1-1 are a waste of time and resources
and are illegal in Michigan. Teach your child not make prank
calls to 9-1-1 or any other number.
6. Do not program 9-1-1 into your phone because it
increases the chance that it will be dialed accidentally.
7. Keep your phones charged. Low batteries in your cell
phone or portable phone handset can cause the phone to dial
8. Do not call the police if your power is out. Report it
to DTE by calling 1-800-477-4747 or Consumers Energy at
9. Do not call the police if you hear the tornado or severe
weather sirens. If the sirens are going off it means a tornado
or a severe thunderstorm with 70 mph or greater winds has been
sighted. TAKE COVER and turn on your TV or radio.
10. Do not call the police or fire department because you
want to know why the police or fire department is at your
neighbor’s house. We cannot release that information.
11. Do not call 9-1-1 "because it’s the only number that
you know". If you do not have an emergency you have the time
to check our website, call
information 248.555.1212 or look it up in the phone book.
12. If you are leaving town, call or stop by the police
department and fill out a vacation watch form. This
is also available on our website but cannot be submitted
to the police department online. You may drop it off to the
police department or fax it to 248.433.7785. Submitting this
form will let us know that your house is vacant and we will
give you extra patrols if possible. This will also provide us
with contact information in case there is a problem at your
house while you are away. If you have made arrangements with a
house sitter, provide them with written instructions on how to
operate your alarm system.
Useful phone numbers:
|Bloomfield Twp Police/Fire non-emergency
|Beverly Hills Police
|Bloomfield Hills Police
|West Bloomfield Twp Police
|Road Commission for Oakland County
|RCOC After hours/weekends
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Township of Bloomfield
4200 Telegraph Road
P.O. Box 489
Bloomfield Township, MI 48303-0489
All information © 2013
Bloomfield Township, Michigan
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